SHIPPING

HOW LONG DOES IT TAKE?

After you place your order, our team of passionate packers will have it processed and packed within 1-2 days. You’ll receive an email shipping confirmation when it’s ready to head out to its final destination.

Batch ships using FedEx so you’ll be able to track your package from the time it leaves our Nashville headquarters until it lands on a doorstep. Shipping times are estimated below:

  • Standard shipping (sent via FedEx Ground) / up to 3 days for arrival
  • Economy shipping (sent via FedEx SmartPost) / up to 7 business days
  • Want it sooner - contact us 

In order to estimate the total time it will take from the moment you place the order until it is delivered, please make sure to add our 1-2 day processing time to your calculation.

If you are not home to receive your package, the carrier will make several delivery attempts and will then hold the package for pick-up. To be safe, always include a phone number at checkout so we can reach you if our carrier cannot deliver your package.

WHERE CAN I SHIP?
We ship to all 50 states and most countries, with a few exceptions. We can ship anything to military bases + APOs abroad.

WHAT IF MY PACKAGE IS RETURNED?
Every once in a while a package is damaged in transit and is unable to be delivered. In event of this rare occurence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to reach out. If you know of a damaged package before we do, please contact us at store@batchusa.com and let us know!

ORDER ISSUES
If you receive damaged item, whether it be crumbled cookies or a broken bottle, please reach out to us at store@batchusa.com and we’ll do whatever we can to make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with UPS or our shipping team, if need be. While rare, occasionally a product we carry might not be your cup of tea or taste of chocolate. Unfortunately, we cannot accept returns based on not liking the taste, texture or flavor. You should never receive a product that is expired, but if something tastes off please let us know.

CAN I ORDER GIFTS FOR MY COMPANY OR EVENT?
Yes. We can customize your gifts and we deliver to Nashville hotels and event spaces. Fill out our Contact form and we'll get back to you with gift options.

ORDERING QUESTIONS
DO I HAVE TO BUY GIFT WRAP TO GET A NOTE WITH MY ORDER?
No, free handwritten notes come with any online order.

I THOUGHT ALL GIFT BATCHES SHIP FOR FREE. WHY AM I BEING CHARGED FOR SHIPPING
If you add any additional items to a curated Gift Batch or build your own Batch, it does not include free shipping.

CAN I BUY MULTIPLES OF THE SAME GIFT BATCH AND SEND THEM TO DIFFERENT RECIPIENTS?
Yes, but you need to add a note in the notes section at checkout. After checking out and receiving your order confirmation email, send an email to store@batchusa.com with your order number and the addresses and notes.

CAN I SUBSTITUTE ITEMS IN A GIFT BATCH?
Gift Batches substitutions cannot be made online but, you can build your own batch. For our free personal gift concierge, please email store@batchusa.com or call us at 615-913-3912. We love customizing gifts.