You got questions? We got answers (probably). If you're still wondering something after you peruse these Qs, then contact us for some A. 


SHIPPING

 

How long will my order take to ship?

After you place your order, our team of passionate packers will have your order fulfilled within 1-2 business days. All orders are shipped via USPS or FedEx. Both carriers estimate anywhere between 1-4 business days for delivery, depending on the location. You will receive a shipping confirmation to the email address associated with your order when it’s ready to head to its final destination. 

Why hasn’t my gift arrived yet?

Once we pack it, we hand it off to our shipping partners - FedEx or USPS. When your order shipped, we sent the shipping confirmation with tracking information. The information you are seeking should be there (it may take a day for the tracking information to be updated). If you have any questions, please contact us and we will be happy to help.

Where can I ship my gift to?

We ship to all 50 states and most countries. We can even ship to military bases and APOs abroad. If your country or destination doesn’t show up at checkout, please contact us. Please note that due to customs regulations, we are unable to ship certain items to some countries. If this is the case for your order, rest assured that we’ll make an appropriate substitution (we promise it will be just as amazing).

How is my gift packaged?

All of our curated gift batches come packaged in a kraft gift box, gift wrapped with raffia ribbon and hand stamped with the Batch logo, with tissue, crinkle, and a handwritten gift note inside.

What if I want to send gifts to multiple addresses?

It’s possible! Add everything you’d like to send to your cart and once you get to checkout, you’ll see a link that will allow you to enter multiple addresses and gift notes.

I’m local to Nashville. Can I pick up my order instead?

Absolutely! Just add everything to your card and instead of choosing a shipping method, select “Local Pickup”. All local pickup orders placed by 2 pm, Monday-Friday are usually fulfilled within 2 hours of ordering. Orders placed on Saturday and Sunday will be ready by noon the following business day. You will receive a pickup notification email once your order is ready for pickup.

Our contactless pickup area is open from 9-4, Monday through Friday and is located at: 

2728 Eugenia Ave, Suite 108
Nashville, TN 37211

Do you hand deliver orders?

We sure do! We offer local hand delivery within a 5 mile radius of our Berry Hill warehouse. Just follow the same directions as local pickup, and if your order qualifies, choose “Local Hand Delivery” at checkout. Local hand delivery orders placed before noon Monday through Friday will be delivered the same day. Orders placed after 12 pm or on Saturday or Sunday will be delivered the following business day. Orders under $99 will be subject to a $14.99 hand delivery fee.

🏥 Due to COVID-19 restrictions, we are unable to deliver gifts to hospitals.

 

What if my gift gets returned to you?

If your order should be returned for any reason, we will contact you via the email address associated with your order, let you know why (usually an incorrect or incomplete address) and get it back on its way. In the rare event that your order becomes damaged in transit, the carrier will return it to us. Once it arrives back at our facility, our team will replace and repack your gift and have it re-shipped. If you know of a damaged product before we do, please contact us. 

Do you make corporate and event gifts?

This is our bread and butter! We offer fully customizable corporate and bulk gifts and can include (almost) anything your heart desires. These gifts have the option to include a custom stamped or stickered box and personalized insert card. But why stop there?! Want your company’s logo on our “Thanks Y’all” Towel? Want your own custom Yeti mug? We can do it! Contact us and let’s chat!

My order contains chocolate. How are you keeping it safe during warm weather?

All chocolate products are frozen before packing, and in cases where the ship time is 2 days or more, will come with an ice pack inside the gift box to attempt to keep the contents intact. Orders containing chocolate will only be shipped Monday through Thursday. This prevents them from sitting in a hot shipping facility over the weekend. When ordering chocolate, please be mindful that while we may be masters of the perfect gift, we are not masters of the weather.

I’m at the Farmers Market right now. Where are you?

Due to the effects of COVID-19, our Nashville Farmers Market location has closed. We are working at our warehouse in Nashville. If you want to pick up your order, we offer free pickup. 

Our contactless pickup area is open from 9-4, Monday through Friday and is located at: 

2728 Eugenia Ave, Suite 108
Nashville, TN 37211

You can always shop your locally-made favorites online, 24/7, and we’ll ship them straight to your door.

Can you help me curate my own gift set?

Sure can! Give us a call at (615) 913-3912 and we’ll help you create your perfect gift. For custom orders over 12 boxes, please fill out our Custom Gift form and someone from our team will be in touch!

What is your return policy?

While all sales are final, we are in the business of delivering joy. If your gift arrived less than perfect, please contact us and we’ll make it right!

 

PAYMENTS

What forms of payment do you accept?

Batch accepts all major credit/debit cards, as well as:

 

Can I pay via check or via ACH?

Certainly. Please contact our Gift Concierge for assistance.

 

COVID-19 RESPONSE

Our full response to the current COVID-19 pandemic is here, especially the precautions we're taking to keep our team and customers safe.