You got questions? We got answers (probably). If you're still wondering something after you peruse these Qs, then contact us for some A.
I just placed an order. How long will it take to ship?
After you place your order, our team of passionate packers will have it processed and packed within 1-2 days. You’ll receive an email shipping confirmation when it’s ready to head out to its final destination.
If something is out of stock or on backorder, we'll reach out to you via the email address associated with your order.
How do you you ship? Post office? FedEx? Pony Express?
Batch primarily ships using FedEx so you’ll be able to track your package from the time it leaves our Nashville headquarters until it lands on a doorstep.
- Want it sooner? Free Local Pickup is available to those customers in Middle Tennessee, and those within a 10-mile radius of our warehouse in Berry Hill can pay for contactless Local Delivery. Questions? Drop us a line.
What if I'm not home to receive my package?
First off, where else are you gonna be right now? Work? Ha!
But look: if you are not home to receive your package then in all likelihood, the carrier will either leave the package or make several delivery attempts and will then hold the package for pick-up. To be safe, always include a phone number at checkout so we can reach you if our carrier cannot deliver your package.
Where can I ship my gift to?
We ship to all 50 states and most countries, with a few exceptions. We even can ship anything to military bases + APOs abroad (and we do so happily!). If your country or destination doesn't show up at checkout, then just - you guessed it - contact us.
What if my package is returned to you?
If your package comes back to us for any reason, we'll contact you immediately via the email address we have associated with your order and let you know why (usually it's an incorrect or incomplete address) and then get it back on its way.
Every once in a while a package is damaged in transit and is unable to be delivered. In event of this rare occurrence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to reach out. If you know of a damaged package before we do, please contact us lickety split!
What forms of payment do you accept?
Batch accepts all major credit/debit cards, as well as:
I've heard of Afterpay – what is it?
When you choose to make a purchase with Afterpay, you pay your total cart checkout in 4 equal, interest-free payments. Go ahead and splurge now and don't worry about any future interest.
Can I pay via check or via ACH?
Certainly. Please contact our Gift Concierge for assistance.
Our full response to the current COVID-19 pandemic is here, especially the precautions we're taking to keep our team and customers safe.
Can I order gifts for my company or event?
Can you?! Let us try to stop you! We offer fully customizable corporate and bulk gifts and can include your logo on our shipping boxes, as well as a custom-designed message card.
But we don't stop there. Want your company logo on our Thanks Y'all towel? Done. We got you, fam. Want gifts that reflect your city, whether that's Nashville, Charlotte, Atlanta, or Seattle. We've been everywhere, man.
We pride ourselves on a high level of curation, service, and customization and over these last seven years, we've done a lot. Check out our full corporate program for more details.
Do I have to buy gift wrap to get a handwritten note with my order?
Nope! Free handwritten notes come with every order. Just enter your message in the correct box when you check out and we'll use our best penmanship.
Can I send gifts to different addresses on the same order?
Of course! After adding items to your cart, check the blue box in the upper left of your screen entitled "Ship to multiple addresses." Then, enter the addresses of who gets what and you can check them all out at once. How easy is that?!
Can I curate my own gift set? Or substitute items in one of your batches for something else I saw online?
We aim to please, so YES! Just contact us to start the conversation about customizing the gift that is right for you!