For Corporate Gifts - 615-475-7500 / For Store or Online Sales - 615-913-3912

FAQ

SHIPPING
Here are answers to some of the questions we get asked most frequently. If you can't find the answer to your question here, please don't hesitate reach out to us at store@batchusa.com.

HOW ARE ORDERS SHIPPED?
We use UPS to ship all of our packages. Average UPS Ground shipping times, according to UPS, are listed below. Please note that it is possible for things to take longer in the event of weather or other random acts of nature. We use UPS SurePost for free shipping on all gift batches. UPS SurePost combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service—it's typically one day slower than UPS Ground.

UPS Ground Shipping map from Nashville, TN

WHEN WILL MY ORDER ARRIVE?
We try to get all orders out the door as fast as we possibly can, and typically this means less than two business days to process. Around major holidays, things may take a little bit longer i.e. up to 5 business days for your order to leave our fulfillment center. You will receive an email with tracking information as soon as your order is picked up by shipping carrier. Please note that it in some cases, it can take up to 24 hours for the tracking number to show tracking information.

WHERE CAN I SHIP?
We ship to all 50 states and most countries, with a few exceptions. We can ship anything to military bases + APOs abroad.

WHAT IF MY PACKAGE IS RETURNED?
Every once in a while a package is damaged in transit and is unable to be delivered. In event of this rare occurence, the package will be returned to us. Once it arrives back at our facilities, it can take several days for our warehouse team to process the return and for us to reach out. If you know of a damaged package before we do, please contact us at store@batchusa.com and let us know!

ORDER ISSUES
If you receive damaged item, whether it be crumbled cookies or a broken bottle, please reach out to us at store@batchusa.com and we’ll do whatever we can to make things right. If you’re able to, we always appreciate receiving photographs so we can take it up with UPS or our shipping team, if need be. While rare, occasionally a product we carry might not be your cup of tea or taste of chocolate. Unfortunately, we cannot accept returns based on not liking the taste, texture or flavor. You should never receive a product that is expired, but if something tastes off please let us know.

CAN I ORDER GIFTS FOR MY COMPANY OR EVENT?
Yes. We can customize your gifts and we deliver to Nashville hotels and event spaces. Fill out our Contact form and we'll get back to you with gift options.

ORDERING QUESTIONS
DO I HAVE TO BUY GIFT WRAP TO GET A NOTE WITH MY ORDER?
No, free handwritten notes come with any online order.

I THOUGHT ALL GIFT BATCHES SHIP FOR FREE. WHY AM I BEING CHARGED FOR SHIPPING
If you add any additional items to a curated Gift Batch or build your own Batch, it does not include free shipping.

CAN I BUY MULTIPLES OF THE SAME GIFT BATCH AND SEND THEM TO DIFFERENT RECIPIENTS?
Yes, but you need to add a note in the notes section at checkout. After checking out and receiving your order confirmation email, send an email to store@batchusa.com with your order number and the addresses and notes.

CAN I SUBSTITUTE ITEMS IN A GIFT BATCH?
Gift Batches substitutions cannot be made online but, you can build your own batch. For our free personal gift concierge, please email store@batchusa.com or call us at 615-913-3912. We love customizing gifts.